Why this matters to homeowners like you.
Like computers, cars and smart devices, today’s residential heating and cooling systems are technologically very advanced — especially compared to systems from a decade or two ago. These components are best installed and serviced by technicians from companies that have invested in the education and resources so they fully understand how to maximize your family’s comfort.
There are hundreds of HVAC contractors serving the Greater Boston area but only a handful have made the commitment to be qualified for all types of heating and cooling systems. How can you determine which companies meet that standard?
One way is to look at customer reviews. At Central Cooling and Heating, we’re proud of our record for customer satisfaction.
Another way is to see how a company is perceived by its peers in the industry. And that’s where Central Cooling really shines:
One of the most respected industrywide measures for excellence is the President’s Award, given by Carrier Corp. to only a tiny fraction of the 105,000 heating and cooling companies operating in the U.S. Unlike those awards which are given to companies which achieve high levels of sales, the President’s Award is reserved for those rare contractors which meet the highest standards for customer satisfaction, staff training and operational excellence — based on customer satisfaction surveys which Carrier carefully conducts following a heating, cooling or indoor air quality installation.
Central Cooling & Heating was recently awarded this high honor for the 9th year in a row. What does that mean to you, our customer?
First: you can be assured the team at Central Cooling is fully committed to your satisfaction. Carrier has thousands of dealers, but only a fraction of one percent of their most customer-focused companies are selected for the President’s Award.
Second: you can trust that the contractor you allow into your home has met the industry’s highest standards for air conditioning and heating excellence. Carrier only selects the companies which are completely committed to ongoing training and continuing education for their staff and management.
Third: our customers know that we’ll be there for you, always. Carrier evaluated Central Cooling’s 50-year reputation, our financial stability, our inventory, our management — even the timeliness of our response to customer calls — in making the decision to honor our company.
Carrier President’s Award recipients are given a platform within the Carrier dealer network to showcase their successful practices in the hopes of propagating good management practices by all Carrier dealers. We are proud to take part as a mentor to other HVAC contractors.
At Central Cooling, we continue to strive to meet the highest level of customer service. We never want to let our reputation slip. Thank you for being our customer, and please know we will always be there for you.